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Due to ongoing wet conditions across Romsey and Lancefield, Greater Western Water is preparing to release controlled amounts of recycled water to Deep Creek from tomorrow.
Recent sustained heavy rainfall has led to a significant rise in water held in storage at the Romsey Recycled Water Plant.
Wet weather releases will commence 22 September and continue until the storage returns to its normal operating capacity.
Greater Western Water has notified EPA Victoria that this temporary release of Class B recycled water is necessary and will be monitoring closely for any impacts of this release on the environment or human health.
Discharging excess recycled water from storage helps to reduce any potential for uncontrolled overflows and protects the recycled water plant infrastructure to continue providing an essential service to the community.
General Manager Operations & Delivery Solutions, Jodie Hallam, said Greater Western Water is committed to minimising impacts from the release of recycled water to Deep Creek.
“We expect these releases will continue into October under the current weather conditions.
“Strict water quality monitoring processes will remain in place to protect the health of the local community and environment,” she said.
Greater Western Water is also commencing an engagement program across Macedon Ranges next month to understand community views and aspirations for local water management, including recycled water.
For more information, please contact Greater Western Water on 13 44 99.
Our water quality results are available and will be regularly updated here.