Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
Some customers may notice a slight change in the taste and odour of their drinking water during the changeover. This is nothing to be concerned about. The change in taste and odour is caused by different water treatment processes used across our network to meet required drinking water quality standards.
Stay informed about future supply changes
We email customers to let you know when we’re changing water supply systems. To stay informed, check that your contact details with us are up to date.
