Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
As the Victorian State election will be held on Saturday 26 November 2022, the Victorian Government has assumed a caretaker role from 6.00pm on 1 November 2022.
During the caretaker period, content will only be added to this website in accordance with the caretaker conventions.