The Essential Services Commission has released their final decision on Greater Western Water’s (GWW) price submission, with new prices and charges coming into effect from today.
Typical annual water and sewerage bills for residential owner-occupier customers will increase by a small amount, below the rate of inflation. For 2024-25, average annual bills will rise $31 a year in the central region and $35 in the western region. They remain some of the lowest in Victoria.
This careful pricing adjustment ensures customers continue to receive reliable and high-quality services at a reasonable cost.
Ongoing cost of living pressures drove a strong commitment to keep bills stable. As part of this GWW is expanding their support programs for customers experiencing hardship or struggling with household bills.
GWW Managing Director Maree Lang said the organisation was committed to getting the best for the west, ensuring sustainable and resilient water services for all customers.
“We are investing $1.69 billion in infrastructure and technology to service booming populations and rapid growth in Melbourne’s central and western regions,” she said.
“These investments will deliver on the customer outcomes we developed through extensive engagement with our customers and community and reflect their priorities and concerns.”
“Treatment plant upgrades will improve waterway health in the Werribee and Maribyrnong catchments, supporting our commitment to heal and care for Country."
"We are also pleased to see the ESC support our stormwater harvesting fund, which provides alternative water for public open green spaces. Our community was strongly in favour of this work, which saves precious drinking water and improves liveability.”
“As the first price review since GWW was formed in 2021, this plan sets solid foundations for growth, and makes the long-term investments needed for the growing west to thrive.”
More than 8,000 customer and community voices shaped GWW’s first price submission. Learn more about the changes and four-year commitments to customers at Price submission.
