We're experiencing exceptionally high call volumes and apologise for any inconvenience. View the latest on billing delays and support options. To report a fault, please use our online form.
We're hosting a series of customer care days throughout March and April, where customers can access in-person support to resolve billing enquiries.
We know that some of our customers have experienced delays and challenges with their bills due to technical issues with our billing system. We're here to help resolve any questions you may have, face-to-face, so you can get the answers you need.
General Manager for Customer Experience Rohan Charrett said the in-person teams will work with customers to understand their experience and aim to resolve enquiries on the day.
"We understand that some customers prefer speaking with us in person, rather than over the phone or online. Bring your bill along and we'll work through it together.
"If we can't resolve your query on the day, we'll make sure you leave with a clear understanding of the next steps and we'll follow up with you," he said.
We're making it easy for you to attend, with events across our service region at various times. This way, you can choose a session that fits into your schedule.
Translation services will also be available over the phone to ensure language is never a barrier.
We ask all attendees to please be respectful towards our team. Kindness means a lot and it is never okay to resort to aggressive or abusive behaviour.
To guarantee a dedicated time with one of our consultants, we recommend booking an appointment through the links in the schedule. However walk-ins are welcome and we'll do our best to assist everyone on the day.
