Some customer bills have been delayed by technical issues. You will have four months to pay any late bill. You don’t need to do anything. Find out more.
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There are lots of tasks you can complete online. If there’s a self-serve option available for your enquiry we’ll direct you to it.
From 18 November 2024, we’re temporarily extending our call centre hours from 8.30am to 7pm Monday to Friday (closed public holidays).
Webchat and SMS are available from 8.30am to 5pm Monday to Friday (closed public holidays).
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SMS 0480 015 200
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Call us on 13 44 99.
If you’ve got an urgent issue with your water or pipes, call 13 44 99. Our faults and emergency teams are available 24 hours a day, seven days a week.
