Some customer bills have been delayed by technical issues. You will have four months to pay any late bill. You don’t need to do anything. Find out more.
We are here to support you through COVID. This includes providing financial assistance and keeping our people and community safe while we provide essential water and wastewater services.
Supporting our customers
Our customer service centre is open Monday to Friday, 8.30am to 5.00pm.
If you’re concerned about being able to pay your Greater Western Water bill right now, let us help. We have a range of support options available. Find out how we can help or call us on 13 44 99.
If you've got an emergency, like gushing water, no water supply or every fixture in your house is blocked, call 13 44 99, 24 hours a day, seven days a week.
You will need to let us know if you're isolating or experiencing any respiratory symptoms, so we can take appropriate precautions.
Testing
Wastewater testing may provide early warning of coronavirus (COVID-19)
Greater Western Water is participating in a collaborative research project across Australia and New Zealand that can help to understand the occurrence of viral fragments in wastewater systems.
Samples of wastewater are collected from treatment plants and in the sewer network, both in metropolitan and regional locations. These samples are analysed for fragments of the virus. The testing results can be used with other health data in coronavirus response efforts.
