Important update: potential customer data breaches
Potential customer data breaches: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
Greater Western Water (GWW) has launched a new billing and payments system to deliver a better experience for our customers.
As part of the upgrade, we're introducing My GWW, a new online account that replaces My Account and My Water. My GWW lets customers securely manage their accounts online any time and uses multifactor authentication, to further protect customers' information.
My GWW will allow customers to easily view bills and water usage history, set up direct debits and request payment support. Features will be progressively rolled out over the coming weeks.
We've also rolled out a new look bill that is easier to read and understand. Our handy bill explainer highlights the key features.
GWW's General Manager, Customer Experience Rohan Charrett said the upgrades are part of our commitment to delivering value for customers.
"We're excited about delivering an improved customer experience through easy-to-understand bills, more flexibility to manage water accounts online and new measures to keep our customers’ personal information safe and secure."
One hub for property applications and bookings
As part of the changes, we've also moved to a single hub for property services.
Property Plus has replaced Western Water Connect for all property and development applications and bookings in our service region.
Whether you're a builder, plumber, developer or owner-builder, you can use Property Plus for a range of applications and service bookings online, 24 hours a day, seven days a week.
