Manage your account online
My GWW is your place to manage your water account from anywhere, 24/7.
To log in, you'll need to register with your 10-digit account number, which you'll find on your latest water bill.
Frequently asked questions
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To log in, you must first register using your 10-digit account number.
If you're having trouble, check that:
- you're using your new 10-digit account number, not your old 13-digit account number
- you've completed your My GWW registration
- you're not using your old MyAccount or My Water login details
If you're still having trouble, please contact us.
Multi-factor authentication adds an extra layer of security to your account.
After you enter your login details, you'll be asked to confirm your identity using a verification code sent to your mobile phone or generated through an authenticator app.
No. You can choose to receive verification codes on your mobile phone instead.
Yes. When you register, you can choose to use an authenticator app instead of receiving verification codes on your mobile phone.
Most authenticator apps will work with My GWW, including Microsoft Authenticator and Google Authenticator.
If you've already verified your email address, you can return to the My GWW login page and complete your registration once you've received your account number.
If you need access to My GWW before your next bill arrives, please call us on 13 44 99.
If you're receiving verification codes by mobile phone:
- check that your mobile phone has service
- make sure you've entered the correct mobile number
If you're using an authenticator app, check you're looking at the correct account. If you're still having trouble, call us on 13 44 99.
Make sure you're entering the most recent code before it expires. If you're using an authenticator app, check that your phone's date and time settings are set automatically. If you're still having trouble, call us on 13 44 99.
You can still use the payment options listed on your bill, including:
- BPAY
- credit card
- Australia Post
If you need help, please call us on 13 44 99.
Find out more about paying your bill.
