Some customer bills have been delayed by technical issues. You will have four months to pay any late bill. You don’t need to do anything. Find out more.
Our policies and our charters explain our commitments and responsibilities to our customers, community and people.
Business Customer Charter
Residential Customer Charter
Trade Waste Acceptance Criteria
Trade Waste Customer Charter
Accessibility Policy
Child Safe Standards Policy
Complaints Resolution Policy
Drinking Water Quality Policy
Family and Domestic Violence Policy
Gifts, Benefits and Hospitality Policy
Customer Support Policy
Health, Safety, Environment and Quality Policy
Privacy Policy
Public Interest Disclosure Procedure
Safe, Inclusive and Respectful Workplace Policy
Sewage Quality Policy
Statement of obligations
Enforceable Undertaking