Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
Read about how we’ve partnered with groups and organisations who share our commitment to our diverse community, from Victoria University to Melbourne’s other water corporations. Learn about how your bill is changing and how to avoid your pipes freezing this winter.
In this edition:
Our partnership with Victoria University
Announcing our latest recipients for our Thriving Communities grants and sponsorship program
Learn about how we’re simplifying your billing experience
