Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
We’ve received a 12-month extension to our current price determinations
20 December 2021
In October this year, we applied to the Essential Services Commission (ESC) for a 12-month extension to our existing price determinations.
Price determinations outline the service levels and prices that you will receive over a set period.
The extension has now been approved by the ESC.
This gives us more time to understand the unique circumstances of our newly integrated organisation and how to better plan the long-term pricing strategy. It gives us more opportunities to meaningfully engage with our customers and communities, so we can work together to create long-term benefits with our next price submission.
During the 12-month extension period, you’ll continue to receive bill stability and our ongoing commitment to deliver high-quality water and wastewater services.
You’ll also have the chance to participate in our engagement program, which will help shape our price submission for the next regulatory period commencing 1 July 2024.
