Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
Understanding your attitudes on water conservation
4 May 2023
We want to find out what’s important to you when it comes to water conservation.
We're conducting a short survey in collaboration with Yarra Valley Water and South East Water to understand your attitudes toward water conservation and what impacts it has on your life.
By taking part in this survey you'll help us better understand the needs of our community so we can work towards a sustainable future for Melbourne's west.
The survey will take about 10 minutes to complete and will be open until Friday 19 May 2023. All responses and information will be kept confidential.
