Have your say: proposed changes to your billing experience

Greater Wester Water is proposing some changes to make billing fairer and more equal for everyone. The changes would mean all customers receive a quarterly bill with 21-day payment terms.

For a lot of customers, a change from tri-annual billing (three bills per year) to quarterly billing (four bills per year), will mean smaller bills more often. For customers already receiving a quarterly bill, there would be no change to the current billing cycle or payment period.

Increasing bill frequency would:

• reduce stress over household finances by making bills smaller
• help detect any faults or leaks on properties earlier as water meters are checked more often
• allow GWW to streamline processes and focus on giving customers the best possible service.

As always, GWW offers a range of different payment options and will continue to offer support if customers are experiencing financial hardship.

GWW is now inviting feedback on the proposed changes including how they might impact customers. Feedback can be provided by completing a short online survey closing at 12pm on Monday 23 January

All feedback will be reviewed and considered before a formal submission is made to the Essential Services Commission.

Over the next 18 months, Greater Western Water (GWW) is also upgrading its billing systems to provide a better customer experience. To learn more about the upgrades and how to have your say, visit the project web page.