Assistance for people affected by the October 2022 floods

The floods in October 2022 impacted our customers in many ways and we’re doing everything we can to help, from helping out with bill payments to providing rebates for people whose homes were affected by the floods.

Melbourne Water is working on recovery and clean-up in the area, clearing litter and debris, removing fallen trees and repairing and removing fallen fences. Surveyors have also been collecting important data from impacted areas to help with future flooding events. 

Give us a call

We know that the impacts of floods can be long-lasting and may cause financial difficulty for months to come. If you need financial assistance with your bill or just need more time to pay, our Community & Care Team are here to help.

We offer hardship and family support, Utility Relief Grants, the Water Assist Program and tailored payment plans. We may also refer you to other community support services to make sure you get the help you need. See the Support programs and grants page for more information. 

Give us a call on 13 44 99 for a confidential chat about how we can help.

One-off flood rebates

Together with Melbourne Water, we are issuing one-off bill rebates to eligible customers whose homes were significantly affected by the floods. This will help cover the cost of the clean-up and make things a bit easier financially.

Your local council will carry out an individual Flood Impact Assessment (FIA) in the coming weeks. If you experienced flooding above floor level, you could be eligible for a rebate of up to $600. 

If you are eligible, you don’t need to do anything to claim your rebate. It will be issued in either your November or January bill, depending on the timing of your FIA.

If you believe your property is eligible but you have not received your rebate by January 2023, give us a call on 13 44 99.