Important update: potential customer data breaches
Potential customer data breaches: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
This corporate plan outlines our vision for 2024-2025.
The Corporate Plan 2024-25 outlines how we will deliver our obligations and accountabilities in providing water, sewerage and associated services to customers. It sets out the priorities that will guide our activities over the Corporate Plan period, with a focus on the 2024-25 financial year.
It also meets our legislative and other requirements set out in:
Water Act 1989
Statement of Obligations (General)
Statement of Obligations (Emissions Reduction)
Statement of Obligations (System Management).
The Corporate Plan 2024–25 complies with and responds to the most recent requirements issued by the Department of Energy, Environment and Climate Action (DEECA) and the Department of Treasury and Finance (DTF).
