Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
Next time you're thirsty, make the sustainable choice. Choose tap water.
Melbourne's drinking water is world-class. Yet we still drink more bottled water than ever, creating mountains of plastic waste.
The Choose Tap initiative works with our community to make choosing tap water easy, and to promote tap water as the most sustainable drink.
Find a Choose Tap drinking fountain near you
To make it easy to find clean, safe tap water while you are on the go, we’ve partnered with local councils and organisations to install Choose Tap water fountains around Melbourne’s west.
The water fountains are conveniently located so you can safely and easily fill your reusable drink bottles while you are out and about. There will be almost 50 Choose Tap drinking fountains installed around Melbourne’s west by 30 June 2023.