Important update: potential customer data breaches

Potential customer data breaches: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.

Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.

Report a fault

Complete our form to report an issue with water or pipes in your area.

Before you report a fault

If it's an emergency, like gushing water, no water supply or every fixture in your house is blocked, call 13 44 99, 24 hours a day, seven days a week. 

If you’re out and about, you can report a fault on your mobile using the Snap Send Solve app. Download the app and sign up, snap a photo of the issue and send it in.

Available at the Apple App Store  Available on Google Play

Please note

  • We respond and acknowledge all reported faults within 1 business day.
  • All fields are required unless marked as optional.

Please describe the fault in as much detail as possible, so that we can assess and prioritise.

Do you know the address of the fault?
Address of the fault
Suburb of the fault

Please describe the location of the fault, e.g. mention any noticeable landmarks in the area etc.

Fault photo or video

A short (10-15 seconds) photo or video of the fault or issue helps us to understand the problem quickly, reducing the need to contact you for more information.

Do you have a photo or video?
  • You can upload up to 5 files.
  • Combined file size must not exceed 7MB.
  • Image file format must be jpg, jpeg, gif, png or heic.
  • Video file format must be avi, mov, mp4, ogg, wav or webm.

If you're experiencing difficulties uploading please call 13 44 99

Contact details

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the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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