Potential customer privacy incidents: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.
Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.
In our latest newsletter, read our most recent reports, get prepared for bushfire season with our handy tips, learn more about PFAS testing and how we treat water, and get information if you need more time to pay your water bill.
In this edition, learn more about:
How we treat water with UV light
Our latest Annual Water Outlook report and Annual Report
What to do if you need more time to pay your bill
PFAS testing and how our water is world-class
This year’s National Water Week competition winners
