Direct debit is a quick and easy way to pay your water bill.
You can set up direct debit to automatically pay your water bill from your bank account. You can pay in full or make smaller weekly, fortnightly, or monthly payments.
If you sign up for direct debit in full, we’ll automatically deduct the total amount owing on your next bill's due date, including any outstanding balance.
We’ll still send your water bills so you can check what you're paying for.
If you're paying for more than one property using direct debit, your bank statement will have a line item for each account, with the different account numbers.
Direct debit payments are back
Direct debit payments are back up and running.
You can now register to use direct debit to pay your bills in full.
If your bills are delayed, we recommend you don’t register for direct debit until all your bills have arrived.
We’re sorry for the inconvenience and appreciate your patience while we fixed this service.
If you have questions or need support, call our direct debit helpline on 1800 805 301.
Credits for direct debit customers
If your direct debit arrangement was set to take the full amount on your bill and was impacted when we paused and then cancelled the service, you may be eligible for an $80 credit.
This credit will be applied to your account automatically and will appear on your bill under ‘other charges and adjustments’.
These credits form part of our billing enforceable undertaking. We offered an enforceable undertaking to the Essential Services Commission (ESC) following issues with our new billing and payments system. This is our commitment to take responsibility, fix issues and do better for our customers.
If you don’t have a My GWW account yet, you can create one now. Visit My GWW to register or call 13 44 99 and we can help.
Business customers can sign up with a bank account:
By phone 1800 805 301 (bank account only, credit card currently isn’t available for businesses).
Currently, the online account portal is not available for business customers. We’ll let you know when this service is available.
Business customers can make one-off secure payments by credit card via our web Bill payment page or automated phone service on 1800 805 301. To make payment via BPAY, your biller code is 8789. Your reference number is your account number.
If you prefer, you can set up a weekly, fortnightly or monthly payment plan.
What to expect when you register
After you’ve registered to pay your bill using direct debit, your next bill will be debited in full on its due date, including any unpaid amounts.
If your bills are delayed, we recommend waiting to re-register for direct debit until all your bills have arrived. This will give you a complete view of your account balance before the first payment is deducted, so you can choose the payment option that best suits you.
We’ll let you know how many bills you’ll be getting and we’ll confirm once all your bills have been sent.
In the meantime, you can pay either in full using our other payment methods or in smaller amounts whenever it suits you. Visit the Accounts page to see all the ways you can pay.
Setting up, changing or cancelling direct debit
To get in touch with our team, you can:
Call our direct debit dedicated helpline 1800 805 301
