Important customer update

Billing updates and customer privacy

We’re here to help with billing issues and potential privacy incidents affecting some customer accounts. Learn more and get support.

Direct debit

Direct debit is a quick and easy way to pay your water bill.

Our direct debit in full service is currently paused due to a technical issue.

As we prepare to bring it back, we’ll cancel existing direct debit agreements. You’ll be able to re-register to pay your bill using direct debit soon.

If you usually pay your bill in full using direct debit, we’ll contact you directly about this. In the meantime, please use our other payment options to pay your bill.

All other payment plans will continue as usual and end automatically after 12 months.

We’re sorry for the inconvenience and appreciate your patience as we work to bring our direct debit in full service back. If you have questions or need support, please call our direct debit helpline on 1800 805 301. To learn more, visit Direct debit in full updates.

About direct debits

You can set up direct debit to automatically pay your water bill from your bank account. 

Choose to pay in full or make smaller weekly, fortnightly, or monthly payments that suit your budget (we call these smaller payments EasyWay payment plans).

When direct debits in full restart, if you sign up, we’ll automatically deduct the total amount owing on your next bill's due date, including any outstanding balance.

We’ll still send your water bills so you can check what you're paying for and make sure you've got enough money in your account.

Depending on the location of your property, you may notice a change in bank ID on your statements. There will be no impact to your payments. 

If you're paying for more than one property using direct debit, your bank statement will have a line item for each account, with the different account numbers.

Setting up, changing or cancelling direct debit

While direct debits in full are paused, you can still change or set up an EasyWay payment plan. 

To get in touch with our team, you can:

Direct Debit Service Agreement

Direct Debit Service Agreement (PDF 98.63 KB)

 

Direct debit in full updates
We’re preparing to get direct debit in full service back up and running.
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Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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