Getting support in person
We’re here to help with face-to-face support when you need it.
Getting support in person
We know sometimes it’s easier to talk things through in person. Particularly while some customers are experiencing billing delays, we’re committed to offering face-to-face support for those who prefer a more personal approach.
Whether you need help understanding your bill, setting up a payment plan, or learning about grants and concessions, we're here to help.
Customer care in the community
Our customer care days are designed to help give you confidence in managing your account with friendly, face-to-face support in your area. And with phone-based translation services available, language is never a barrier.
Thanks to your feedback from events we held earlier in 2025, we’re heading back into the community with more customer care days. Check the schedule to find a session near you. Bookings are recommended, unless it's listed as a drop-in event.
| Where | Suburb | Date | Time |
|---|---|---|---|
| Bring your bills day at Sunshine Library (Brimbank Libraries) Drop-in event with other utilities. | Sunshine | Wed 23 Jul | 10am-2pm |
| Bring your bills day at Deer Park Library (Brimbank Libraries) Drop-in event with other utilities. | Deer Park | Wed 5 Aug | 10am-2pm |
| Lollypop Creek Community Centre | Werribee | Tue 12 Aug | 10am-2pm |
| North Melbourne Community Centre | North Melbourne | Fri 22 Aug | 12.30-4.30pm |
| Bring your bills day at St Albans Library (Brimbank Libraries) Drop-in event with other utilities (more details to follow). | St Albans | Mon 15 Sep | 10am-2pm |
| Melton South Community Centre | Melton South | Tue 23 Sep | 11am-4pm |
| Community Hub at The Dock | Docklands | Sat 18 Oct | 11am-3pm |
| Truganina Community Centre | Truganina | Wed 22 Oct | 9.30am-1pm |
We also partner with community organisations that support asylum seekers, migrants, cultural groups and local retirement villages, to deliver tailored events that help our customers.
If you’d like to host a customer care day in your area or organisation, email us at events@gww.com.au to chat about how we can support your community.
Drop-in for help, Monday to Friday
Can’t make it to an event? You can also visit us Monday to Friday, 9am–5pm at:
- Footscray office 1 McNab Avenue
- Sunbury office 36 Macedon Street
Our team is here to help – please remember to treat them with kindness and respect.
