Important update: potential customer data breaches

Potential customer data breaches: During our billing system upgrade, some customer details were incorrectly migrated, causing bills to be sent to old or secondary addresses, learn more at Update on billing delays.

Billing delays and support: View the latest on billing delays and support options or register for in-person support at a customer care day near you.

Accounts and billing

Bill reminder messages

We’re sending reminders to customers about upcoming due dates. Explore the payment and support options below or contact us if you need help or you’re unsure about a message you’ve received. Find out how you can protect your GWW account.

If you can't pay the full amount all at once, you can pay a smaller amount, any time, without a formal payment plan. If you ever need more time or support to pay your bill, GWW offers payment plans and extensions, visit Financial support.

Visit us in person

If you have a query you'd like to have resolved in person, you can book in a dedicated time with one of our friendly team members at our customer care days.

Paying your bill
Choose from a range of payment options, including paying online, eBilling and direct debit.
Moving
Find information for homeowners, renters, rental providers and property managers, solicitors and conveyancers.
Financial support
Learn how we can help with concessions, support options and payment extensions.
Prices and charges
Find practical information on charges, understanding your bill and reading your water meter.
Managing your account
Log in or register to manage your account online.
Billing delays

Find out what to do if your bill is delayed.

Pay your bill

Want to pay your bill online now? You can pay any amount, any time, without a formal payment plan. Have your account number and card details ready.
Pay now
the australian aboriginal flag the torres strait islander flag

Greater Western Water respectfully acknowledges the Traditional Owners of the lands and waters upon which we work and operate, the peoples of the Kulin Nation. We pay our deepest respects to their Elders past and present who continue to forge the way ahead for their emerging leaders.

ABN 70 066 902 467 Greater Western Water

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